Refund policy

Refund Policy

This refund policy applies to every item bought from MAY MAX, 100 E 188th St, Bronx, NY 10468, whether in the shop or on maymaxstore.com.

1. Return window

You may return any item within 30 days from the date the order is received. Requests made after the 30 days cannot be accepted.

2. Condition of returned items

Returned items must be unworn, unwashed and have all original tags attached. Items that show wear, washing, perfume, make-up or missing tags are sent back to the customer and not refunded.

3. Who pays return shipping

The customer pays return shipping on a change-of-mind return; MAY MAX pays return shipping when the item is faulty, damaged or not what was ordered. To start a return, email support@maymaxstore.com with your order number before posting anything so that the return can be matched to your order and, where MAY MAX is responsible, a prepaid label can be sent.

4. Restocking fee

There is no restocking fee on any return.

5. Refunds

Refunds are issued to the original payment method and processed within 5 business days of the return being received and checked at the shop. You will receive an email confirming the refund has been processed; the time it takes to appear on your statement depends on your bank or card issuer.

6. Exchanges

To exchange a size or colour, return the item under this policy for a refund and place a new order for the item you want; this is the fastest route because stock is shared with the shop floor.

7. Damaged or incorrect items

If an item arrives damaged, faulty or different from what you ordered, email support@maymaxstore.com within the 30-day window with photographs and your order number; MAY MAX covers the return shipping and refunds in full once the item is received and checked.

8. Questions and escalation

Any question about a return or refund sent to support@maymaxstore.com receives a reply within 2 business days. You may also call (917) 801-2775 during shop hours.